Refund policy

1. General Policy

At FidgetLive, customer satisfaction is important to us. Please read our return and refund conditions carefully before placing an order.

Because of the nature of our products and operational limitations, returns are limited to the situations described below.

Nothing in this policy excludes rights that cannot legally be excluded under applicable Swiss or EU consumer protection laws.

2. Right of Withdrawal (EU Customers)

If you are located in the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order, depending on the product type.

To exercise this right, you must contact us within 14 days of delivery at:

FidgetLiveShop@gmail.com

Returned items must:

-Be unused

-Be in original condition

Include original packaging where possible

Customers are responsible for return shipping costs unless otherwise required by law.

Refunds will be issued after inspection and approval of the returned item.

3. Exceptions to Returns & Withdrawal Rights

Returns, exchanges, or cancellations may not be accepted for:

Used items

Customized or personalized products

Digital products or downloadable content

Hygiene-sensitive items

Gift cards

Clearance or final-sale items

These exclusions apply where permitted under applicable law.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

Your order number

Clear photographs of the item

Photographs of the packaging

We may offer:

A replacement

Store credit

A partial or full refund

depending on the circumstances and legal obligations.

Failure to report shipping damage within a reasonable timeframe may affect claim eligibility with the carrier.

5. Shipping & Delivery Disclaimer

Delivery times are estimates only and are not guaranteed.

Once an order has been transferred to the shipping provider, delays caused by:

Postal services

Customs processing

Carrier disruptions

Force majeure events

are outside our direct control.

We are not liable for indirect losses caused by delivery delays where such limitation is permitted by law.

Nothing in this clause excludes liability for intentional misconduct or mandatory statutory obligations.